Shop / Return / Refund Policy
- Shop Policy: Good/s once sold cannot be taken back.
- Return Policy: Customer can exchange the good/s under specific conditions only for an equivalent amount or can exchange the good/s for another carpet after paying the difference within a period of 07 days after purchase of good/s.
- No Refund Policy: Afghan Carpet has strict no refund policy.
Method of PaymentsWe accept all major forms of payments such as PayPal Visa, Master Card, American Express and Direct Bank Transfers.
Authenticity CertificatesWe guarantee that all carpets in Afghan Carpet are handmade, knotted and weaved. A certificate of authenticity can be issued upon request.
Aftercare servicesWe believe in the right use of after care to keep your rugs clean! We recommend to occasionally vacuum your rug to keep it fresh and clean while using cool water and antibacterial soap to fight all stains. We at Afghan Carpet provide a lifetime service and would be happy to assist all your aftercare needs and questions! Email, call or simply visit any of our outlets for any more assistance.
ShippingAll deliveries are handled by UPS. Each carpet has its own shipping cost depending on the destination country and weight of the carpet.
Delivery timeApproximately 7 - 10 working days.
Confidentiality when handling personal informationWe value your privacy and handle all personal information confidentially. Afghan Carpet will not give any personal information to any third party. We may ask your feedback from our services and if you authorize us, we may publish your comments on Afghan Carpet.
VAT and Import Duties
VAT (value added tax) and import duties (if any) differ for each country. Most countries are subject to VAT (value added tax) and import duties, which is the responsibility of the customer.
Questions and Feedback
If you have any questions or feedback, please email us at firstname.lastname@example.org